Changing to Voice over IP (VoIP) telephone service may disrupt the communication of  your traditional burglar/fire alarm with the monitoring center.  It is important that you contact us before switching your traditional landline to VoIP. Based on our experience and current technology, we have found that the following VoIP services work with our monitoring center:

(Vonage, Comcast, and AT&T)

Our monitoring center has problem to communicate with the following VoIP providers

  ACN Services Customer Support  and many others

(ooma, iTalkBB, ACN)

When you switch phone service, it is important that you test the alarm system to make sure our monitoring can receive the signal correctly before the telco technician leaves your house/office. If you have questions about how to test the alarm system, please contact us directly.